Returns & exchanges

Erika Janavi will ship your items within 2-3 business days of order confirmation. Please allow an additional 2-3 business days for the shipping provider to process the shipment.

For all international orders, the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches the country of destination. All international costs and customs duties are the responsibility of the customer.

Please bare in mind that this is a small independent business, everything is designed and made by one person. If you are unsure about an item, please email for exact measurements before purchase. If you are completely unhappy with your product, we can issue a refund. The product needs to be returned within 14 days from the receipt. The item needs to be unused and in its original condition and packaging. The refund will be issued after the item returned has been received and thoroughly checked.
To complete your return, please e-mail customerservice@erikajanavi.com with a reason for the return. We will respond to confirm your request with return instructions.
Please note, items are returned to us at the customer’s expense. Shipping fees are non-refundable.

Erika Janavi will not refund towards orders marked as delivered with royal mail/courier tracking number and proof of postage.

We can happily add slight alterations.

We don’t offer refunds or exchanges on vintage and antique goods.